Customers are increasingly demanding "newness" from their retail experiences.

Egremont have built a market-leading skillset in creating a memorable customer experience – store or outlet look and feel, visual merchandising, range, promotions and pricing strategy, in-store theatre, customer service, operational performance and staff skills and motivation.  With our hothousing technique, we can help organisations to experiment with all of the above if necessary, to create the compelling customer proposition that delivers extraordinary customer loyalty and spend.

With the massive growth in online retailing, physical stores need to provide compelling reasons for customers to visit.  We have developed rapid concept development tools and methods to make it easier for companies to respond with exciting, cost effective new concepts, formats and refits.  Attention to how these will deliver great results in practice is as important as attention to the customer proposition and aesthetics.

Increasingly, the consistency of brand and customer proposition needs to be maintained across multiple delivery channels, including web, catalogue and call centre as well as stores.  An overarching channel and portfolio strategy is needed to ensure maximum individual and combined channel performance at the lowest possible cost of delivery.  Our multi-channel expertise stretches from strategy through to delivery and optimisation.