Core to our Travel Retail offer is our deep retail and food and beverage expertise gained by years of experience working with some of the UK’s best known brands, including: Tesco, Alliance Boots, PC World, Whitbread, Mitchell & Butlers, BAA and World Duty Free amongst others.

We help our clients to identify and remove the barriers to shopping and eating and improve all aspects of the customer experience.  Specifically, we help our clients to:

• Improve customer time, mood and opportunity to shop
• Increase ATV and spend per passenger
• Increase dwell time and customer conversion rate
• Increase perceptions of customer service quality

Our deep situation analysis approach enables us to quickly identify areas for improvement.  This would include areas such as: product and service choice and availability, visual merchandising and layout, staffing, menu design, way-finding, pricing and ranging, detailed segmentation of the passenger base, behaviour and opinions of customers and retail partners

Our belief in capability transfer to ensure sustainability and our track record as one of the UK’s leading strategy implementation consultancies enable us to work alongside your teams to train and coach them to deliver the opportunities identified.  Our hothousing methodology allows you to trial the changes and prove the business case for change. We  do this in a ring-fenced, multi-functional team environment proven to accelerate benefits delivery.  Identifying the barriers to shopping and eating is the first step – the hardest step is working to remove them.