As a consultancy to the Travel Retail sector we understand that you work with multiple partners to achieve your commercial goals, whether that be with retail, catering or carparking partners.  We can help you to select the best partners to meet your customer needs, based on our commercial masterplanning expertise and we can help you to manage your partners to improve not just sales but also collaborative long term working relationships.

We help you to set up commercial agreements which allow your partners to focus on delivering for the customer within the parameters which you jointly agree. We help you to work with your partners sharing data and insight which enables them to grow their business and maximise spend per passenger.  In summary, we help you to develop true business partner relationships which deliver for the customer and optimise your commercial income. 

We worked with BAA category and operations teams, airlines and trading partners to deliver improved airside sales and service.  We helped BAA to improve the performance of their commercial partners by creating bespoke solutions based on their opportunities to improve, e.g. range, pricing, promotions, operations. We then worked with them to implement the solutions. Sales within the terminal increased by an average of 5%.