We have worked with the top 20 UK retailers on projects ranging from organisation design to store concept development to category management through to business transformation. 

The retail landscape is changing. The recession has widened the gap between the strugglers and the survivors.  The survivors have managed the obvious stuff: cash management, customer focus, innovative approach to new markets, cost cutting etc but the current environment is still tough and not likely to ease.  This decade will bring societal shifts, demographic change, technological innovation, resource constraints, climate change and shifts in power from the West to the East.  In response, retailers will need to rethink who their customers are, how they serve them, how they structure themselves, how they manage a changing workforce, how they maintain low costs and how they inspire their organisation to be innovative, adaptable and ready for change. 

We have the UK’s most comprehensive retailing cost benchmarking database, we have helped many of our FTSE 100 retail clients redesign their head offices, our concept development expertise has taken us to Australia and back, our in-depth retail knowledge is second to none and our track record of transforming organisations can be heard about in our client video testimonials. 

“In our language, you are Better, Simpler, Cheaper than the competition.” IT Change Programme Director

View our testimonial with Boots and our interview with Tesco's HR Director, Catherine Glickman