Making Change Happen and Making It Stick
By Natalie Gordon and Sarah Wilson

IT excites and inspires us outside work so how can we get it to do the same within the office? Despite the huge expenditure on IT projects, many fail to deliver what they promised and / or are delivered late and over budget. Often poor project management is blamed. In our article we argue that project management is just one aspect at fault. When IT programme managers change their mindset, and that of the rest of the business, to see themselves as custodians of organisational change, they approach their challenge very differently. From being an implementer of an internally focused IT solution, they become a champion of a new way of working which will benefit the business and ultimately, the end consumer. As a result, not only is the original project brief delivered but working relationships between IT and the rest of the business have changed fundamentally in a way that is designed to stick.