Driving performance with Balanced Scorecard
By Sue Grist, Director

Sir Terry Leahy, CEO of Tesco, the company that now takes £1 of every £8 spent in British shops, has often cited the use of Balanced Scorecard as the key factor in the company’s ongoing success. Yet  research suggests that 70% of companies are not satisfied with how scorecards have been implemented in their companies. How can Balanced Scorecard be both a primary driver of success  at Tesco and a dismal failure elsewhere? And how can Balanced Scorecard drive profit improvement in the leisure sector?

Tesco use it, yet many companies fail to make the Harvard model work. Egremont director Sue Grist asks why...